Frequently Asked Questions (FAQ)
1. How do I make a reservation for a limousine service?
You can easily make a reservation through our user-friendly online booking system. Simply enter your details, select your vehicle, and confirm your booking. If you need assistance, our 24/7 customer support team is always available to help.
2. Which airports do you service in Chicago?
We provide airport transfers to and from all major airports in Chicago, including O'Hare International Airport (ORD), Midway International Airport (MDW), and other local airports.
3. What types of vehicles are available in your fleet?
Our fleet includes a range of high-end vehicles, from luxury sedans and SUVs to stretch limousines and party buses. All our vehicles are equipped with modern amenities to ensure a comfortable and stylish ride.
4. How do you ensure the punctuality of your service?
Our professional chauffeurs are experienced and knowledgeable about the best routes to avoid traffic. They also monitor real-time flight information to adjust for any delays or early arrivals, ensuring that you are always picked up and dropped off on time.
5. Can I make special requests for my airport transfer?
Absolutely! We offer a range of personalized services, including child seats, meet-and-greet services, and luggage assistance. Simply let us know your specific needs when making your reservation.
6. Are your chauffeurs professionally trained?
Yes, our chauffeurs are highly trained professionals with extensive experience. They undergo rigorous training to provide exceptional service and ensure your safety and comfort throughout the journey.
7. What safety measures do you have in place?
Your safety is our top priority. Our vehicles are equipped with advanced safety features, and our chauffeurs are trained to handle any situation with professionalism and care. We regularly maintain our fleet to the highest standards.
8. What if my flight is delayed?
No need to worry. We monitor real-time flight information and adjust our schedules accordingly. If your flight is delayed, your chauffeur will be updated and will be there to pick you up when you arrive.
9. How can I contact customer support?
Our customer support team is available 24/7 to assist you with any queries or concerns. You can reach us via phone, email, or through our website's live chat feature.
10. Do you offer corporate accounts or services for frequent travelers?
Yes, we offer corporate accounts and special services for frequent travelers. Please contact our customer support team for more information on setting up a corporate account and the benefits it includes.
11. Can I cancel or modify my reservation?
Yes, you can cancel or modify your reservation according to our cancellation policy. Please refer to our terms and conditions or contact customer support for detailed information on cancellations and modifications.
12. How do I know my booking is confirmed?
Once you complete your reservation, you will receive a confirmation email with all the details of your booking. If you do not receive a confirmation email, please contact our customer support team to ensure your reservation is confirmed.
13. Do you offer services for special occasions?
Yes, we provide limousine services for a variety of special occasions, including weddings, proms, corporate events, and more. Contact us to discuss your requirements and we will tailor our services to make your event memorable.
We hope this FAQ section has addressed your queries. If you have any additional questions, please do not hesitate to reach out to our customer support team. Thank you for choosing our premier limousine service in Chicago!